Skip to content

Visit the site Map-based website to encourage the co-ordination of mental health services for people in crisis.

The Mental Health Crisis Care Concordat is a national agreement between agencies involved in the care and support of people in crisis. It sets out how organisations will work together better to make sure that people get the help they need.

The brief

We worked with PR agency Forster Communications to build a website that would encourage agencies (including emergency services and charities) to meet the obligations of the concordat, share best practice and provide a clear picture of progress at the local (Clinicial Commissioning Group) level.

We designed the website structure and submission mechanisms. Forster carried out the visual design.


Our approach

We established that placing a map at the core of the sites presentation and navigation would be the most effective way to illustrate activity. In conjunction with Mind, we developed a set of coloured indicators that provided the user with an at-a-glance sense of how local areas were progressing. Those with an interest in a specific locality can navigate to a local area dashboard for more detail on which organisations are involved and how far they have got.

Progress is measured by whether the group contained the minimum set of required agencies, if they have made a declaration to sign up to the principles of the concordat and whether they have submitted an action plan. Supporting documents are available on the local dashboard to encourage information sharing.

The website features a very carefully designed submission process for declaration and action plans, with validation to ensure that certain key agencies (such the police, ambulance service and mental health services) were included.

The website was designed to facilitate and report on all of this activity with a minimum of support from the client and the majority of the content generated by the local agencies.

It also incorporates news, events, resources, blog and social media functionality. We also developed custom reporting functionality to help Mind manage the project as efficiently as possible.


The map was the first time that we are aware of that anyone has attempted to pull together the information required to present Clinical Commissioning Group areas on an interactive map. This involved identifying suitable open source databases, merging them, cleansing the data, and integrating it with a mapping provider (MapBox) and content management system (WordPress).


From a standing start, the receives around 5,000 visitors per month and has been the catalyst for declarations covering all of the 152 CCG areas.