IPS Grow – A recruitment platform for jobs supporting work to aid recovery

2021 – ongoing

Websites

IPS Grow is a partnership programme supporting the development and delivery of evidence-based Individual Placement and Support (IPS) employment services across the health system.

We were approached by IPS Grow to design and build a new website that could host specialist vacancies and offer tools for job seekers. It also neeeded to provide information to support providers with the ultimate aim of growing the IPS sector.

Employment opportunities to empower individuals

IPS Grow believes that access to the right employment and tailored support brings huge benefits to people accessing mental health services, veterans, prison leavers and people with physical health issues.

They were looking for an agency that could help them build a platform matching people seeking work with suitable placements.

Engaging users in the design process

To ensure that the service was successful, it was crucial to involve users throughout the design process from discovery, to information architecture and design, through to testing on the staging site. At each stage of the process we were able to collect valuable insights around the users needs, optimal site structure, preferred look and feel and key messaging respectively.

With an expanded visual language, including a bolder approach to imagery, and a greater focus on users’ core needs, the end result reflects IPS Grow’s prominent role as convenors and experts within the IPS field.

Features to support job seekers

The new website prioritises key user journeys so that job seekers are presented with a quick route into the job listing and the option to sign up to alerts via email.

We talked to people who recruit IPS specialists and created a system that allowed them to upload their job opportunities directly for moderation and approval and receive alerts when the deadline was approaching.

Collecting and and responding to user feedback

Monitoring and evaluation is hugely important for IPS Grow, so they wanted to understand how the platform helps recruiters find suitable candidates.

To support them with this we set up extensive event tracking across the website and built a bespoke survey system, allowing them to gather feedback from recruiters about how the platform had supported their search.